HP CC12 Crosscut Shredder

1. Check to make sure the shredder is plugged in.
2. Make sure the shredder bin is securely in place.

1. Check to see if you exceeded the maximum sheet count. If so, move the Slide Switch into the “Rev ” (Reverse) position to clear out the paper at the shred opening.
2. The “Overheat” feature has turned on. Wait 30-40 minutes for the shredder to cool down before you resume shredding.

Move the Slide Switch to the “Rev” (Reverse) position and carefully pull out the paper.

1. If the shredder is making more noise than usual, there could be something internally wrong with it. The most common reason for this is a broken Gears can break from exceeding the paper at a pass count capacity and can be replaced by an Authorized Service Center.
2. IMPORTA NT: Never apply petroleum based-oils such as WD-40 or spray canned air into the shredder. The use of these products could damage the shredder. Our shredders do not need to be lubricated.

This likely has to do with the Auto Run Sensor not being engaged correctly. Make sure no paper is inserted in the throat area. Turn the shredder On and Off. If that does not resolve the situation, please call Customer Support at 833-523-0800.

1. Make sure what you are shredding is placed in the center of the opening . This is where the sensor is
2. Make sure no paper is located under the sensor or is interfering with the If you see any pieces of paper in the throat, unplug the shredder and remove the pieces.

Overheat -After a period of constant running, the shredder will experience increased heat which will turn the shredder off . This is normal. Let the shredder rest for 30-40 minutes and then continue to shred .

Overload- The overload LED indicates an excessive amount of paper has been inserted into the manual shred slot. Move the Slide Switch to the “Rev” (Reverse) position and gently remove the paper. To avoid this, make sure to shred in accordance with your shredder capacity specified on your manual.

Bin full- Indicates the bin is full and needs to be emptied. Reinsert the clean bin and continue to shred.

Each shredder has different features, refer to your Shredder manual to determine if your shredder can handle credit cards , cd’s, paper clips or staples.

Unfortunately , you cannot. Labels will harm the internal mechanism of the shredder.

There is a full one-year parts and labor warranty and a three-year warranty on the cutting blades.